General Rental Conditions
All rentals from the company ÇA ME TENTE imply full membership. of the client to the general rental conditions specified below.
ARTICLE 1- BOOKING CONDITIONS
The reservation becomes effective only with the agreement of the company ÇA ME TENTE, after reception of the signed estimate and payment of the corresponding deposit. Reservations are only binding on the company ÇA ME TENTE, if ÇA ME TENTE has accepted them, which ÇA ME TENTE is free to do or refuse, depending on availability, and generally speaking, on any circumstances likely to hinder the execution of the reservation made.
ARTICLE 2 - TERMS OF PAYMENT
For bookings made more than 90 days before the start of the rental period, a first deposit of 50% of the total amount including tax of the services booked must be paid, followed by a second deposit of 25% on D-90 and the balance no later than 30 days before the start of the rental period.
For bookings made between 30 and 90 days before the start of the rental period, a deposit of 75% of the price of the services booked must be paid. The balance of the reservation must be paid no later than 30 days before the start of the rental period.
For reservations made less than 30 days before the rental start date, full payment must be made.
Any sum not paid on its due date by the client will automatically and without prior formal notice lead to: the suspension of the execution of the current reservation contract(s), the immediate payability of all sums, due or to become due, which are owed to Ça Me Tente, the application of penalties for late payment of an amount at least equal to 3 times the legal interest rate, the application of a lump-sum compensation for collection costs of 15% of the sums remaining due with a minimum of 40 €. All the costs of litigation and collection of our debts are at the expense of the customer.
ARTICLE 3 - MODIFICATION / CANCELLATION / POSTPONEMENT OF YOUR RESERVATION IN CASE OF FORCE MAJEURE
Any request for modification, cancellation, postponement due to force majeure on the part of the customer must be sent by registered letter with acknowledgement of receipt to ÇA ME TENTE. In case of modification or complete cancellation of the reservation less than 45 days before the planned start of the rental period, the full amount of the reservation is due.
In the event that the customer would like to postpone his reservation to a later date due to force majeure as defined by article 1218 of the Civil Code : In the event of "an event beyond the debtor's control, which could not be reasonably foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures and which prevents the debtor from fulfilling his obligation", a minimum of 3 postponement dates will be proposed to the customer according to the availability of ÇA ME TENTE. If the client does not accept one of the proposed postponement dates, ÇA ME TENTE cannot be held responsible and no reimbursement will be made.
In case of cancellation due to ÇA ME TENTE, except in case of force majeure, the booked service will be fully refunded. However, this cancellation will not give rise to the payment of damages. Moreover, Ça Me Tente reserves the right to modify, cancel or postpone the assembly of the reserved equipment in case of weather conditions that may generate unacceptable or even dangerous working conditions for its assembly teams.
ARTICLE 4 - DELIVERY/INSTALLATION/RENTAL/TAKEOVER
Delivery is scheduled at the earliest 3 days before the start of the rental period and pick-up at the latest 2 days after the end of the rental period. Ça Me Tente reserves the right, for planning reasons, to change the day and time of installation or pick-up of the material up to 30 days before the planned delivery or pick-up date. The client undertakes to be present on the arrival on the site of our assembly teams to validate the tent layout plan proposed by the Team Leader, to pay the deposit relating to his reservation, to sign the delivery inventory and to take note of the conditions of use and return of the rented equipment. In the absence of the client's signature, no dispute will be accepted, only the Ça Me Tente inventory will be considered as proof and the conditions of use and return will be deemed to have been accepted.
As all the technical characteristics of the equipment offered for hire are mentioned on the quotation, it is the client's responsibility to ensure that the chosen site will allow the installation of the reserved equipment in complete peace of mind and in particular that the site is flat, grassy, not stony, not rocky and not floodable with access to less than 20 metres to a delivery vehicle. In case of doubt, it is up to the customer to request a field expertise (paid service) from Ça Me Tente before the conclusion of his quotation. In case Ça Me Tente is unable to proceed with the assembly of the reserved equipment because of the customer's measurement errors, different height levels or complications related to the ground or its access and of which the company would not have been informed beforehand in writing, no refund will be made. If, on arrival at the site, a distance of more than 20 metres separates the parking site from the site where the equipment is installed, a surcharge will be applied in proportion to the additional work time generated.
Once assembly has started, no changes cannot be requested by the customer. In case of absence or impossibility to be on site at the arrival of the assembly teams, it is up to the customer to indicate his wishes in writing to Ça Me Tente at least 15 days before the beginning of the rental, it being understood that Ça Me Tente will do everything possible to realize them within the limit of the possible technical difficulties encountered in situ. The customer will also have to take all the necessary statements for the designation with Ça Me Tente of a authorised representative so that the latter is able to carry out the following operations on its behalf: signature of the documents for the acceptance/return of the rented equipment, payment/return of the deposit and, in general, carry out without limitation all the steps necessary for the proper performance of the service. In the absence of a personalized assembly requested by the customer at the time of booking, the assembly of the tents will be carried out by the customer. is considered standard: the tents must be set up next to each other and form a single camp accessible within 20 m of the delivery vehicle (a single unloading area). No request for the installation of equipment more than 20 m from the initial camp site can be taken care of by our teams without prior payment of a "2nd set-up site" surcharge, the amount of which will be determined by the additional working time generated for our teams with a minimum of €150.
The lease takes effect upon signature of the delivery inventory and ceases upon signature of the takeover inventory. The risks will be transferred when the equipment is handed over to the customer, who will take custody of it under his full responsibility until it is taken back. In case of loss or theft, only the customer will be held responsible.
The customer undertakes to use the rented equipment in all circumstances with caution, without danger to third parties in accordance with the regulations in force and only if the weather conditions allow it. The client undertakes to respect the rule according to which the tents must be evacuated when the wind reaches a speed of 80km/h or more. Similarly, in the event of thunderstorms or the risk of thunderstorms, the client undertakes to ensure that the sanitary facilities are not used. In the event of non-compliance with the safety rules by the client, Ça Me Tente cannot be held responsible for any injuries or damage to persons or property suffered during the rental period.
The customer undertakes to keep the tents completely closed and secure when not in use during the rental period and not to alter the structure of the tent, in particular not to fix or suspend any element without the written consent of THIS TENT. Any use by the customer of lighting, heating, gas or electric appliances of any kind, other than what is provided in or near the tents, is subject to the prior written consent of THIS IS TENT and is the responsibility of the customer. Barbecues or open fires in the vicinity of the tent must be placed a minimum of 3 meters from the tent and not be left unattended while in use. Furthermore, smoking is strictly forbidden inside the tents. Animals are not allowed inside the tents except guide dogs.
All equipment offered for hire is acknowledged to be taken clean, in good condition and must be returned as such. Any reservations about the condition of the rented equipment must be made to us in writing at the time of the inventory of the equipment carried out with our installation team. No compensation will be paid to the hirer in the event of malfunction of the rented equipment.
The hirer undertakes to be present when the equipment is taken back and to return the rented equipment in the same condition as that found at the time of delivery. He is obliged to ensure the maintenance of the rented equipment and to protect it against any deterioration. At the time of return, the rented equipment must not be stained in an irrecoverable way, broken, damaged, torn, and a cleaning in accordance with the following conditions of restitution must have been carried out:
For tents: empty the garbage, sweep the inside of the tents., Undo the sheets of all the beds and put down duvets and folded sheets on the beds (remove all possible weeds and dust deposited on them), close the front door and the 4 mosquito net windows with their respective zippers. If, on the arrival of the dismantling teams, a cleaning in accordance with the conditions of return has not been carried out in each tent and sanitary facilities, a minimum fee of 50 € / tent and/or sanitary facilities will be due.
For the sanitary facilities, empty the waste bins and clean the showers and toilets with the appropriate cleaning products.
If the damage proves to be irrecoverable, the restoration of the equipment will be entirely the responsibility of the customer and his financial responsibility may be engaged beyond the amount of the deposit. In the event of damage, repairs will be carried out exclusively by the lessor, at the expense of the client. All materials, equipment and accessories whose repair proves to be technically or economically unfeasible will have to be paid to ÇA ME TENTE by the client at the replacement price, i.e. the equivalent of the sale price including all taxes minus 15% of obsolescence per year since the date of acquisition of the equipment by ÇA ME TENTE. If the customer wishes to protect himself against such a risk, the subscription to an insurance contract is strongly recommended.
ARTICLE 5 - SECURITY DEPOSIT
All our rentals imply on the part of the client a deposit on the rented products, intended to cover any damage or loss, to replace any damaged or missing equipment, or cleaning costs in the absence of a compliant return as mentioned in article 4. This deposit of 200 euros per tent and/or sanitary facilities will be required at the time of delivery and will be returned on removal or within 10 days at the latest, after deduction of any repair costs to be paid by the client.
ARTICLE 6 - DELAY OR IMPOSSIBILITY OF PERFORMANCE OF THE CONTRACT
ÇA ME TENTE cannot be held responsible for delays in making the rented equipment available, delays caused by reasons beyond its control, particularly in the event of accidents, delays due to difficult traffic conditions, weather conditions incompatible with the erection of tents, strikes, Force Majeure, etc., and no reimbursement can be made.In such circumstances, ÇA ME TENTE will make its best efforts to provide the customer with equipment of equal or superior quality according to its available stocks and will inform the customer as soon as possible. The company ÇA ME TENTE is not responsible for the inflation of the mattresses during the rental period. The mattresses are inflated at the beginning of the rental period but the heat, the number of uses, the duration of the rental period, may cause a slight deflation of the mattresses. It is up to the customer to re-inflate them if necessary using the integrated inflator system with which each mattress is equipped or the wireless electric inflator provided by C'HA ME TENTE.
ARTICLE 7 - INSURANCE
It is the responsibility of the client to take out all necessary insurance throughout the rental period. In particular, the client must ensure that his civil liability insurance covers the risks associated with his rental. ÇA ME TENTE cannot be held responsible for any material or physical damage occurring during the rental period.
ARTICLE 8 - INFORMATION TECHNOLOGY AND FREEDOM
The information that you communicate to us at the time of your reservation remains confidential, it will not be transmitted to any third party. They will be used only by the company ÇA ME TENTE, for the treatment of your order and to reinforce and personalize the communication and the offer of services reserved to the customers of ÇA ME TENTE. In accordance with the data-processing law and freedoms of January 6, 1978, you have a right of access, correction, and opposition to the personal data concerning you. To do so, simply send a request by mail to ÇA ME TENTE, 10 rue Henri Cochet, Pérols, indicating your name, first name and address.
ARTICLE 9 - COMPLAINTS
Complaints that arise during the execution of the contract must be reported as soon as possible to the ÇA ME TENTE company by telephone at 04.11.93.22.26 to our customer service or by e-mail to firstname.lastname@example.org so that a solution can be found as soon as possible. Complaints that cannot be dealt with during the rental period or that have not been satisfactorily resolved must be sent by registered mail with acknowledgement of receipt within one month after the end of the rental period to : ÇA ME TENTE, 10 rue Henri Cochet, 34470 Pérols. We draw your attention to the fact that the prompt reporting of a complaint will enable it to be dealt with efficiently.
ARTICLE 10 - APPLICABLE LAW & JURISDICTION
This contract is subject to French law. In the event of any dispute relating to this contract, and in the absence of amicable settlement, the competent court will be that of the registered office of the company, i.e. the court of Montpellier.